Collection: Returns and Refunds
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received.
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The item must be in its original packaging.
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Proof of purchase or order number is required.
Non-returnable items include:
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Gift cards
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Sale/discounted items
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Custom or personalized items
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Perishable goods (if applicable)
2. Exchanges
We offer exchanges for the same item in a different size, color, or variant (subject to availability).
To start an exchange, please contact us at hr@elegantclothingfactory.com with your order number.
3. Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping fees are non-refundable.
In cases where the product arrives damaged or defective, we will issue a full refund or replacement at no extra cost.
4. Return Shipping
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Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
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For your protection, we recommend using a trackable shipping service.
5. Order Cancellations
Orders can be canceled within 2 hours of purchase.
After this window, orders may have already been processed and shipped.
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or credit card provider.
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Contact your payment provider, as processing times vary.
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If you've done all this and still haven’t received your refund, contact us at hr@elegantclothingfactory.com.